FAQs
Don't Own Any EZ4x4 Products Yet & Have Questions...?...
An educated consumer is our best customer therefore there are no stupid questions. The only stupid question you could have is the one you don't ask us so please, FIRE AWAY. The QUICKEST WAY to reach our PRODUCT TEAM is to HIT US UP on our WEBSITE CHAT! Heck, you may even get the "Boss" responding to ya...He's the guy you see in most of our Installation Videos. Go To EZ4x4.com and HIT THE CHAT BUBBLE...
Order Information
Yes, we are proud to offer free shipping on our products to customers residing within the United States.
Yes we do offer International Shipping however we do have to charge for it. If you are interested in getting a quote, please use our CONTACT FORM and send us the EXACT shipping address for an accurate quote .
Shipping policy
Shipping and handling charges, restrictions, and Internet / Mail Order Consumer Purchase Return Policy
International Shipping:
International Shipping can be provided. Please contact EZ4x4 directly to inquire about international shipping rates.
Do you offer Free Shipping?
Yes, we are proud to offer free shipping on our products within the United States.
Shipping Rates and Out of Stock Items:
Shipping and handling charges are determined by the merchandise weight, shipping method, and the shipping location of your order. EZ4x4 makes every effort to ensure that all products are always in stock, but during peak sales periods item availability may vary.
About Standard Delivery:
Our Standard Domestic Delivery carriers are FedEx and USPS. All orders are processed and shipped within 24 hours of receipt. Any orders, including expedited, placed after 2pm EST, on holidays and/or weekends will be processed the next business day. Orders placed during peak shipping season of Oct-Dec may require longer shipping times. Standard Domestic Delivery orders usually arrive within 2-4 business days for in stock items. Please provide a complete, valid address for delivery. Indicate if the address is RESIDENTIAL or COMMERCIAL.
If the address provided upon checkout matches the address we shipped to and your tracking reads as successfully shipped, it is the sole responsibility of the carrier to deliver it to you. We are not responsible for lost or stolen packages. Please contact your local carrier should any problems arise. EZ4X4.com does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Tip: If you’re not going to be home during delivery hours, we suggest calling the carrier and asking them to hold your package at a local office for pick up to prevent it from being lost or stolen. If an item is returned to EZ 4X4 due to an incomplete/incorrect address, a refund less the shipping cost will be issued upon return of the package.
EZ4X4.com employs a live rate shipping calculator from FedEx and USPS when free shipping is not used. The actual weight of your ordered products, zip code, handling, and the shipping method are used to calculate the shipping cost.
Rush service and premium shipping are available for delivery on Business Days (Monday through Friday). Non-standard shipping services will be quoted based on order size, shipping weight, level of service required, and carrier selected.
Do you ship to PO Boxes/APO/FPO addresses?
No, unfortunately due to the size and nature of our EZ4x4 line of products we are unable to ship to PO Boxes or the like.
EZ 4X4, LLC / Returns
95 Johnson St.
Waterbury, CT 06710-1841
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team. Please include your order number and the reason for cancellation in your message.
Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.
Lost packages
At EZ4X4, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at info@ez4x4.com or 203-591-9060 with your order number and any relevant details.
Damaged packages
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at info@ez4x4.com or 203-591-9060 within 8 hours of receiving the order and include photos of the damaged items or package.
We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.
Installation Help
Absolutely and they can be FOUND HERE. We also have print manuals which you can DOWNLOAD HERE.
For printable PDF's, checkout THIS PAGE for the entire library UPDATED DAILY!
What If I Need Replacement Parts?
We understand sh!t happens and maybe you misplace some parts or they just got lost. Have no fear, replacement parts are easily attainable, all you need to do is fill out our CONTACT FORM with what you need assistance on and our CS Team will get with you within 24 hours, sometimes same day depending on the time of day and their workload.
Get support
- Contact usEmail Our Customer Service Team - Please include your phone number in the Message Body just in case we need to call you in regards to helping you with whatever you may need.
- Call usOffice hours: 9:00am to 4:30pm EST/ Mon.-Fri.
- Customer Service: +1 203 591 9060