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The EZ4X4 Help Center makes support simple. Explore FAQs on orders, shipping, returns, and product assistance when you need it most.

EZ4x4 - Frequently Asked Questions

How do I cancel my order?

What if my order gets lost or arrives damaged?

Order Information

Do you have video installation manuals?

Do you have PDF versions of the installation manuals?

Installation Help

Need parts?

What If I Need Replacement Parts?

Do you ship within the United States?

Do you ship to Alaska and Hawaii?

Do you ship to U.S. territories (Puerto Rico, Guam, USVI)?

Do you ship to APO/FPO or military addresses?

Do you ship to PO Boxes?

Are there address restrictions for oversized items?

Shipping Coverage & Addresses

How are domestic shipping rates calculated?

Is free shipping available?

Are shipping costs shown at checkout?

Can shipping costs change after checkout?

Do promotions or discount codes apply to shipping?

Shipping Rates & Costs

How long does it take to process an order?

When does my order ship after purchase?

Do you process or ship orders on weekends or holidays?

Can I change or cancel my order after placing it?

What happens if an item is on backorder or preorder?

Order Processing & Handling

Which carriers do you use?

Can I choose my shipping method?

Do you offer expedited or express shipping?

Do you ship freight or oversized items?

Are shipments insured?

Is a signature required on delivery?

Shipping Methods & Carriers

How long does standard shipping take?

How long does expedited shipping take?

Are delivery dates guaranteed?

What factors can delay delivery?

What happens if my delivery is late?

Delivery Timeframes

Will I receive a tracking number?

When will my tracking information update?

Tracking & Order Status

Domestic Shipping (Contiguous US)

Which countries do you ship to?

Who is responsible for customs, duties, and taxes?

How are international shipping rates calculated?

How long does international shipping take?

Can I track my international order?

International Shipping

Shipping Information

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What If I Need Replacement Parts?

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