Damaged, Lost, or Missing Packages
What to do if your EZ4X4 package is damaged, lost, or missing. Learn how to report issues and get support for your Jeep and Bronco parts shipment.
What should I do if my order arrives damaged?
If your order arrives damaged, first assess whether the damage is limited to the packaging. If you believe the product itself is still intact, accept the delivery. Upon opening, if you find any missing or damaged parts, contact us at (203) 591-9060 f
What if items are missing from my order?
If items are missing from your order, contact us at (203) 591-9060 after opening and inspecting the shipment. We will arrange for replacement parts to be sent to you promptly to ensure you have everything needed to complete your installation.
What if my package is lost in transit?
If your package is lost in transit and you do not see movement in the tracking information for 7 business days, you may contact us to start an investigation. Reach out to our customer care team at (203) 591-9060, and we will work with the carrier to
How long do claims take to resolve?
All claims are resolved within 48 to 72 business hours. Once you contact us regarding a damaged, missing, or lost shipment, our team will work quickly to investigate and provide a resolution within this timeframe.
What documentation is required for a claim?
To start a claim, we will require proof of purchase, contact information, and photos documenting the damage or loss. This documentation helps us process your claim quickly and accurately, ensuring that we can provide the appropriate resolution for yo