Damaged, Lost, or Missing Shipments
Report damaged, lost, or missing international shipments from EZ4X4. Learn how to file a claim and get support for your Jeep and Bronco parts delivery.
What should I do if my package arrives damaged?
If your international package arrives damaged, first assess whether the damage is limited to the packaging. If you believe the product itself is still intact, accept the delivery. Upon opening, if you find any missing or damaged parts, contact us for
What if my package is lost in transit?
If your international package is lost in transit and you do not see movement in the tracking information for 14 business days, you may contact us to start an investigation. Reach out to our customer care team at (203) 591-9060, and we will work with
Are international shipments insured?
No, international shipments are not automatically insured. If you would like to add insurance coverage to protect your international order against loss, damage, or theft during transit, please contact our customer care team to inquire about available
How long do investigations take?
All investigations are processed within 48 to 72 business hours. However, resolution for international investigations can take up to 14 business days due to the additional time required to coordinate with international carriers and customs authoritie
What documentation is required for claims?
To start a claim for an international shipment, we will require proof of purchase, contact information, and photos documenting the damage or loss. This documentation helps us process your claim quickly and accurately, ensuring that we can provide the