Returns, Refusals & Undeliverable Packages
Understand EZ4X4's policy on international returns, refusals, and undeliverable packages. Get answers on handling shipping issues with your Jeep & Bronco orders.
Can international orders be returned?
Yes, international orders can generally be returned to the United States. However, there are a few important things to know before returning an international order. Please review all the specific notes and requirements regarding international returns
Who pays return shipping on international orders?
The buyer is responsible for return shipping costs on international orders. Additionally, any applicable customs duties, taxes, or import fees are determined by your local customs authority and are the responsibility of the buyer. These charges are n
Are original shipping and customs fees refundable?
No, original shipping and customs fees are not refundable. Any import duties, taxes, or shipping fees are the responsibility of the buyer and are non-refundable, even if you return the product. When you return an international order, you will receive
What happens if a package is refused or undeliverable?
If a package is refused or undeliverable, it will be returned to the sender and return shipping fees may apply. Alternatively, depending on the country and carrier, the shipment may be declared abandoned. In either case, you will not receive your ord
What happens if I provided an incorrect address?
If you provided an incorrect address, it is vital that you contact us as soon as possible. If the items have not shipped, we can correct any address concerns at no charge. If your order has already shipped, we will need to recall the shipment or make
Are abandoned or unclaimed packages refunded?
No, abandoned or unclaimed packages are not refunded. If a package is declared abandoned by customs or the carrier due to non-payment of duties, failure to provide required information, or failure to claim the shipment, you will not receive a refund