Returns, Refusals & Address Errors
Understand EZ4X4's policy on returns, refused shipments, and address errors. Get answers on how to handle shipping issues with your Jeep & Bronco orders.
Can I return a domestic order?
Yes, all domestic orders are returnable within 30 days of purchase. If the return is due to a change of mind, shipping costs are the customer's responsibility. This policy allows you to return items that don't meet your needs while ensuring that retu
Who pays return shipping?
Return shipping costs are the customer's responsibility. When returning an item due to a change of mind or personal preference, you will need to cover the cost of shipping the product back to us. This ensures that returns are processed fairly while m
Are original shipping costs refundable?
No, original shipping costs are not refundable. When you return an item, you will receive a refund for the product cost, but the original shipping charges paid at the time of purchase will not be included in the refund amount.
What happens if a package is refused?
If a package is refused and returned, all shipping expenses including the return shipping will be the customer's responsibility and could be deducted from any refunds. This means that refusing a delivery may result in additional costs being subtracte
What if I entered the wrong shipping address?
If you entered the wrong shipping address, it is vital that you contact us as soon as possible. If the items have not shipped, we can correct any address concerns at no charge. If your order has already shipped, we will need to recall the shipment or
What happens if a package is returned to sender?
If a package is returned to sender, all shipping expenses including the return shipping will be the customer's responsibility and could be deducted from any refunds. This applies when a package cannot be delivered due to an incorrect address, multipl